Return & Refund Policy:
We want you to be completely satisfied with your purchase. Please read our return policy carefully.
Return Window
You have 30 days from the date of receipt to return an item for a refund or exchange.
Conditions for Returns
The item must be in its original condition: unworn, unused, unwashed, and with all original tags and packaging attached.
You must provide the original proof of purchase (order number or receipt).
Non-returnable Items
Items marked as “final sale” or “clearance.”
Customized or personalized products.
Gift cards.
Intimate items for health/hygiene reasons (e.g., swimwear, earrings).
Return Process
Contact our customer service team at zadashe@jcolijkl.com to initiate a return and obtain a Return Authorization (RMA) number.
Securely pack the item(s) and include your order number. We recommend using a trackable shipping service.
Mail your return to the following address:
zadashe@jcolijkl.com
Return Shipping Costs
The customer is responsible for the return shipping costs.
If the return is due to our error (e.g., wrong item sent or defective product), we will cover the return shipping fees.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original method of payment within 5-10 business days. Please note that your bank or credit card company may take additional time to post the refund to your account.
Exchanges
We currently only offer refunds. If you wish to exchange an item, please return the original item for a refund and place a new order.
Questions?
If you have any questions about our return policy, please contact us at zadashe@jcolijkl.com.
Shipping Policy:
Order Processing Time
All orders are processed within 3-7 business days (excluding weekends and public holidays) after payment is confirmed. You will receive a confirmation email once your order ships.
Shipping Methods & Costs
We offer the following shipping options at checkout:
Shipping Method Delivery Time Cost
Standard Shipping 7-15 business days Free on orders over $50 / $4.99
Express Shipping 3-7 business days $14.99
International Shipping 10-25 business days Calculated at checkout
Please note: Delivery times are estimates and not guaranteed. They do not include order processing time.
International Orders & Customs
We ship to over 20 countries worldwide.
Any customs, import duties, or taxes imposed by the destination country are the buyer’s responsibility. We have no control over these charges and cannot predict what they may be. Please contact your local customs office for more information.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package on the carrier’s website.
Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us immediately at zadashe@jcolijkl.com with your order number. We will work with the shipping carrier to resolve the issue.
Change of Address
Please double-check your shipping address before placing your order. We are not responsible for orders shipped to an incorrect address provided by the customer. If you need to change your address, contact us within 6 hours of placing your order.
Privacy Policy:
Introduction
At JCOLI, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website www.jcolijkl.com or make a purchase.
Information We Collect
We collect the following types of information:
Personal Identifiers: Name, shipping address, email address, phone number.
Payment Information: Credit/debit card details (processed securely by our payment
processors like PayPal or Stripe). We do not store your full payment card information on our servers.
Order Information: Details of the products you purchase.
Technical Information: IP address, browser type, device information, and browsing behavior through cookies and similar technologies.
How We Use Your Information
We use the information we collect for the following purposes:
To process and fulfill your orders, including shipping and customer service.
To communicate with you about your order, account, or our promotions (if you have opted-in).
To improve our website, products, and customer service.
To prevent fraud and enhance the security of our site.
Sharing Your Information
We share your personal information with third parties only to help us use it, as described above. For example:
We use Shopify/WordPress/WooCommerce to power our online store.
We use shipping carriers like USPS/DHL/UPS/Fedex to deliver your orders.
We use payment processors like PayPal/Stripe to handle payments.
We may use marketing tools like Google Analytics to understand our customers.
We do not sell, trade, or rent your personal identification information to others.
Cookies
Our site uses “cookies” to enhance your experience. They help us remember your preferences and understand how our site is used. You can choose to disable cookies through your browser settings, though this may affect site functionality.
Your Rights
You have the right to:
Access the personal information we hold about you.
Request that we correct or delete your personal information.
Opt-out of marketing communications at any time by clicking the “unsubscribe” link in our emails.
To exercise these rights, please contact us at zadashe@jcolijkl.com.
Data Security
We implement a variety of security measures, including SSL encryption, to maintain the safety of your personal information.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date below.
Contact Us
If you have any questions about this Privacy Policy, please contact us at zadashe@jcolijkl.com.
Last Updated: 23th October,2025
